INSiqT

Refund & Cancellation Policy

Last updated: 31 July 2026

INSiqT is currently in public beta. Checkout is disabled and the one-account beta evaluation is free, so there is no beta payment to refund. The terms below apply when paid plans are enabled after checkout has been verified in production.

Automatic credit refunds

If a paid evaluation reaches terminal failure because of a processing error on our side, its test entitlement is restored automatically — no request needed. Beta failures are restored under the same rule.

Payment captured but credits not delivered

If a payment succeeds but the credits or plan do not appear in your account within 30 minutes, contact us within 7 days with your payment ID (from your receipt email or Razorpay confirmation). We will either deliver the purchase or refund the full amount to your original payment method within 5–7 business days.

Duplicate or accidental payments

Duplicate charges for the same order are refunded in full once verified. Accidental purchases can be refunded within 48 hours provided the purchased credits or plan tests are entirely unused.

What is not refundable

• Credits already consumed by completed evaluations.
• Plan tests already used.
• Dissatisfaction with AI feedback content itself — the Service is an automated coaching aid and results vary; contact us and we will try to help.

How to request a refund

Email contact@insiqt.in with your registered email address, the payment ID, and a short description. We acknowledge requests within 72 hours and resolve them within 7 business days. Approved refunds are issued to the original payment method via Razorpay.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.